Refund policy
Damage Protection Policy
Every order is protected against damage in transit. If your product arrives damaged, we'll send a one-time replacement. All damage claims must include photo evidence and are subject to review. One replacement per customer per order.
How Returns Work
1 - Document the Damage
Take clear photos of the damaged product and packaging as soon as it arrives. This evidence is required for all damage claims.
2 - Contact Us
Email support@bondedelements.com with your order number and photos of the damage. We'll respond within 24 hours.
3 - Get Your Replacement
Once we verify the damage, we'll ship a one-time replacement at no cost to you. All claims are subject to review.
Received a Damaged or Defective Product?
We take quality seriously. If your order arrives damaged in transit, we'll send a one-time replacement at no cost to you. Photo evidence is required, and all claims are subject to review. One replacement per customer per order
1 - Take photos (Document the damage or issue with clear photos)
2 - Email us (photos and order number to support@bondedelements.com)
3 - Get Replacement (We'll ship a replacement within 24 hours)
Replacement Timeline
Claim reviewed & verified: 1-2 business days
Replacement shipped: within 24 hours of approval
Note: One replacement per customer per order. All claims are subject to review and may be denied if evidence is insufficient or suspicious activity is detected. Amino Club reserves the right to deny replacement requests at its sole discretion.
Important Disclaimer
- All products are sold strictly for research purposes. Bonded Element is not responsible for any misuse, improper storage, or reconstitution of products.
- Replacements are offered as a courtesy for verified transit damage only. We do not offer refunds for change of mind, dissatisfaction, or any reason other than documented damage.
- Excessive or suspicious claims may result in account review and denial of future replacements.
- By placing an order, you acknowledge and agree to this policy.